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Billing FAQ

Is LifeWell free?​

Yes — all core features are free with no time limit. A premium tier is planned for higher limits + supplementary features. The free tier is the product, not a teaser.

What's the premium tier?​

Premium (when launched) will offer:

  • Higher per-memory photo limits.
  • Longer audio note durations.
  • Unlimited family tree depth.
  • Premium themes.
  • Full-history insights.
  • Priority support.

Free tier covers everyday use; premium is for power users. See Premium and payments for the latest pricing.

What are consultation credits?​

Credits are LifeWell's prepaid currency for booking 1-on-1 sessions with verified professionals (doctors, midwives, nutritionists, etc.). 1 credit ≈ $0.10 USD equivalent. Sold in packs of 50 / 100 / 250 / 500. Sessions cost 50-300 credits depending on the professional.

How do I buy credits / premium?​

From the relevant page → Buy / Subscribe → routes to https://aoneahsan.com/payment?project-id=lifewell&project-identifier=com.aoneahsan.lifewell → complete payment externally → LifeWell receives confirmation → balance updates.

The external payment flow avoids the 30% platform fees Apple / Google charge for in-app purchases of digital goods. The trade-off: extra step (open browser); benefit: lower fees → more sustainable platform.

On iOS (once available), in-app purchases via Apple's IAP system will be added alongside the external option (Apple requires IAP for digital goods).

What payment methods are supported?​

  • Credit / debit cards (Visa, Mastercard, Amex, Discover).
  • Digital wallets (Apple Pay, Google Pay).
  • Region-specific options (UPI, SEPA, regional cards) depending on the processor's coverage.

How do refunds work?​

  • Premium: pro-rata refund within first 14 days. After 14 days, no refund on the current month.
  • Credits: unused credits refundable within 30 days of purchase.
  • Consultations: per the consultation's cancellation policy (typically 24 hours' notice for full credit refund).

Submit refund requests via aoneahsan@gmail.com or the in-app Refund request form. Most refunds process within 3-5 business days.

Can I cancel my premium subscription?​

Yes — Settings → Premium and payments → Cancel subscription. The subscription stays active through the current billing period; features revert to free at renewal.

Do credits expire?​

No — credits don't expire. Buy 100 today, use them in 2 years.

Will the premium price increase over time?​

Probably not for current subscribers — grandfathering is the typical policy. New subscribers may see different pricing as the product matures. Annual subscribers get a discount over monthly.

What about students / non-profits?​

Discounts available case-by-case for verified students and non-profit organizations. Email aoneahsan@gmail.com with verification (student ID or non-profit registration) for a discount code.

What about gift / family plans?​

Currently no family-plan multi-account discount. Consultation credits can be gifted (you buy, then transfer to a recipient's account — manual process for now via support).

I see a charge I don't recognise.​

Email aoneahsan@gmail.com with the transaction reference + the date. We'll investigate. If fraudulent, we'll refund.

Where do invoices come from?​

The external payment processor (aoneahsan.com/payment) handles billing. Invoices download from there.

What happens to my credits if I delete my account?​

Unused credits: refunded pro-rata if within the 30-day window; otherwise forfeited.

Used credits: paid out to the relevant professional already; not refundable.

Will LifeWell ever charge for currently-free features?​

We won't paywall features that were free at sign-up. New features may launch as premium-only, but existing free features stay free.

Last updated: 2026-05-11 Author: Ahsan Mahmood