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Troubleshooting FAQ

I can't sign in.​

Common causes + fixes:

CauseFix
Wrong passwordTap "Forgot password" → email link → reset
Account suspendedContact aoneahsan@gmail.com
Google sign-in popup blockedAllow popups for lifewell.aoneahsan.com
OAuth state expiredRefresh and try again
Browser doesn't support Web APIsUpdate browser to current version

My data isn't syncing across devices.​

  1. Check internet on both devices.
  2. Pull-to-refresh on the lagging device.
  3. Sign out and back in on the lagging device.
  4. If still stuck, email support with the username + timestamp.

Reminders / notifications aren't firing.​

Checklist:

  1. OS permission granted? Settings → LifeWell → Notifications → enabled?
  2. Quiet hours active? Are you in your configured quiet-hours window?
  3. Reminder enabled? Open Reminders page → check the reminder is on.
  4. (Android only) Battery optimisation? Some OEMs aggressively kill background apps; exempt LifeWell.
  5. (Mobile) Push token registered? Sign out and back in to refresh.

Photos / audio won't upload.​

  1. Google Drive permission? Settings → Connected accounts → Google Drive → reconnect if disconnected.
  2. Drive storage full? Free up space in your Drive.
  3. OAuth token expired? Sign out and back in to refresh.
  4. Internet connectivity? Uploads queue offline; try again online.

The app is slow / unresponsive.​

  1. Close and reopen the tab / app.
  2. Clear cache (Settings → app data → clear cache).
  3. Update to the latest app version.
  4. Check device storage — full storage can cause slowness.
  5. If it's persistent, email support with device model + browser + steps.

A specific page won't load.​

  1. Hard refresh (Ctrl+Shift+R / Cmd+Shift+R) on web.
  2. Restart the app on mobile.
  3. Sign out and back in — refreshes auth + cache.
  4. Note the URL and the error if any; email support.

Calculator gives weird results.​

  1. Check the units in your inputs (kg vs lb, cm vs inches).
  2. Try the formula manually (each calculator page documents the formula).
  3. If still wrong, file a bug report — the formula is verified against published references but bugs happen.

I deleted something by accident.​

  • Most entries: deletion is soft for 30 days. Open the trash on the relevant page (where supported) and restore.
  • Notes: 30-day trash recovery.
  • Memory media: stays in your Google Drive even if the memory metadata is deleted (recover from Drive directly).

My family tree is rendering wrong.​

  1. Refresh — the simulation may settle better on second render.
  2. Reduce depth in tree settings — too many nodes overwhelms the layout.
  3. Filter by relationship type (family only, exclude work / friends).
  4. If a relationship is missing, edit the person's profile to add it.

My consultation messages aren't sending.​

  1. Internet check.
  2. Session window — consultations have time-bound sessions; check the session is still active.
  3. Encrypted-thread state — if encryption keys are out of sync (rare), email support.

I can't open a community.​

  1. Membership required? Some communities are member-only; join first.
  2. Suspended community? Platform-suspended communities show a banner.
  3. Bug? Email support with the community name.

My credits / premium aren't showing.​

  1. Recent payment? Allow 5-10 minutes for the external processor to confirm.
  2. Reload the app to refresh from Firestore.
  3. Still missing? Email support with the transaction reference.

Where to get more help​

  • Email: aoneahsan@gmail.com.
  • In-app: Settings → Help & feedback.
  • Community: peer support in the relevant LifeWell community (note: peers, not official support).

For privacy-sensitive issues (account suspension review, data-deletion confirmation, GDPR requests), email is the only support channel — community visibility isn't appropriate for those.

Last updated: 2026-05-11 Author: Ahsan Mahmood